Privacy Policy

Last updated: 2 July 2026

HotelValletta respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, make a booking, or stay with us.

1. Who We Are

HotelValletta is a hotel accommodation service based in Malta.

Hotel Name: HotelValletta
Address: The Signature – S13, 61 George Borg Olivier Street, St. Julian’s, Malta
Email: info@hotelvalletta.com
Phone: +356 77084750

For privacy-related questions, you can contact us using the email address above.

2. Information We Collect

We may collect the following personal information:

  • Full name

  • Email address

  • Phone number

  • Home address or billing address

  • Booking details, including check-in and check-out dates

  • Number of guests

  • Payment and billing information

  • Passport or identity document details when required for check-in or legal purposes

  • Special requests, such as room preferences or accessibility needs

  • Messages sent through our contact form, email, phone, WhatsApp, or social media

  • Website information such as IP address, browser type, device type, and pages visited

We only collect personal information that is necessary for bookings, guest services, legal requirements, communication, and website improvement.

3. How We Use Your Information

We may use your personal information for the following purposes:

  • To confirm and manage your booking

  • To contact you about your reservation

  • To process payments and invoices

  • To provide hotel services during your stay

  • To respond to your questions, requests, or complaints

  • To complete check-in and guest registration requirements

  • To improve our website and customer service

  • To send marketing messages only when you have given consent

  • To comply with legal, tax, accounting, and regulatory obligations

  • To protect the safety and security of our guests, staff, and property

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal reasons:

  • Contract: To provide accommodation and services you booked

  • Legal obligation: To comply with applicable laws and regulations

  • Legitimate interest: To manage our business, protect our property, and improve our services

  • Consent: For marketing communications and non-essential cookies, where required

5. Booking and Payment Information

When you make a booking, we may collect payment details or use a secure third-party payment provider. We do not intentionally store full card details unless required and handled securely through an authorised payment system.

If you book through a third-party platform such as Booking.com, Expedia, Airbnb, or another travel website, your data may also be processed according to that platform’s own privacy policy.

6. Sharing Your Information

We do not sell your personal information.

We may share your information only when necessary with:

  • Booking platforms and reservation systems

  • Payment processors

  • IT and website service providers

  • Cleaning, maintenance, or guest service providers, where required

  • Accountants, auditors, legal advisers, or insurers

  • Government authorities, police, tax authorities, or regulators when legally required

All service providers are expected to protect your personal data and use it only for the purpose of providing their services.

7. International Data Transfers

Some service providers, booking platforms, or cloud systems may process data outside Malta or the European Economic Area. When this happens, we take reasonable steps to ensure that appropriate safeguards are in place to protect your personal data.

8. How Long We Keep Your Data

We keep your personal information only for as long as necessary for the purpose it was collected.

Booking, payment, tax, and legal records may be kept for the period required by applicable law. General enquiries may be kept for a shorter period unless further communication or booking is required.

When personal data is no longer needed, we delete it securely or anonymise it where possible.

9. Cookies

Our website may use cookies to improve your browsing experience, understand website traffic, and support booking or contact features.

Cookies may include:

  • Essential cookies needed for the website to work

  • Analytics cookies to understand how visitors use our website

  • Marketing cookies, only where consent is required

You can manage or block cookies through your browser settings. Some parts of the website may not work properly if essential cookies are disabled.

10. Marketing Communications

We will only send promotional emails, offers, or marketing messages where we are allowed to do so and, where required, where you have given consent.

You can unsubscribe from marketing messages at any time by contacting us or using the unsubscribe option in our message.

11. Security of Your Data

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, email, or online system is completely secure. We encourage guests not to send sensitive payment or identity details through unsecured channels.

12. Your Data Protection Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal data

  • Request correction of inaccurate personal data

  • Request deletion of your personal data

  • Request restriction of processing

  • Object to certain types of processing

  • Request transfer of your data

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with the relevant data protection authority

To exercise your rights, please contact us at:

Email: info@hotelvalletta.com

We may need to verify your identity before responding to your request.

13. Links to Other Websites

Our website may contain links to third-party websites, such as booking platforms, maps, social media pages, or payment providers. We are not responsible for the privacy practices or content of those websites. Please read their privacy policies before providing personal information.

14. Children’s Privacy

Our website and hotel services are not directed to children for independent booking. If a child’s personal data is provided as part of a family booking, we process it only as necessary for the booking, stay, safety, or legal requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

16. Contact Us

For questions about this Privacy Policy or how we handle your personal information, please contact us:

HotelValletta
Address: The Signature – S13, 61 George Borg Olivier Street, St. Julian’s, Malta
Email: info@hotelvalletta.com
Phone: +356 77084750